To ensure access to our services, a team of therapists is available for first-time students, or students who haven’t been seen in a while, to complete an intake/triage appointment. The first appointments are 30-45 minute phone sessions, and we have scheduled slots from 9:00am – 12:00pm and 1:00pm– 4:00pm Monday through Friday. Students can call the main office at 817-257-7863 to schedule an intake/triage appointment. These appointments are for students who are NOT experiencing a mental health crisis, and are typically booked one week out. If you feel as if you cannot wait to speak with a counselor, we have a 24/7 phone counseling line at 817-257-7233. For students who are experiencing a mental health crisis, we offer same day crisis care at our center Monday through Friday 9:00am – 4:00pm. Please keep in mind that before and during weeks that include a holiday (i.e. Fall Break), scheduling intake/triage slots appointments might take 1-2 weeks.

After the first appointment, students can be assigned to one of our staff therapists for ongoing counseling. If assigned, you will schedule an appointment with this staff therapist during the first appointment.

On some occasion, there is not a match between the student’s concern and the services that Counseling & Mental Health Center provides. For example, some students request a specialized service or want multi-year/open ended counseling that our center does not provide. When there’s not a match, a referral to a community provider is often the course of action. However, on most occasions, you have the option of meeting with Center’s staff until the connection with a community provider has been established.

Some students wish to speak with a counselor without completing any paperwork, and/or talk with a counselor on a one-time occasion. Our 24/7 phone counseling helpline at 817-257-7233 is for this purpose.