To ensure access to our services, a team of therapists is available for first-time students or students who haven’t been seen in a while to complete an intake/triage appointment. The first appointments are 30-45 minute phone sessions, and we have scheduled slots from 9 am-noon and 1-4 pm Monday through Friday. Students can call the main office at 817-257-7863 to schedule an intake/triage appointment. These appointments are for students who are NOT experiencing a mental health crisis and are typically booked one week out. If you feel as if you cannot wait to speak with a counselor, we have a 24/7 phone counseling line at 817-257-7233. For students experiencing a mental health crisis, we offer same-day crisis care at our center Monday through Friday, 9 am-4 pm. Please remember that before and during weeks that include a holiday (i.e., Fall Break), scheduling intake/triage slots appointments might take 1-2 weeks.
After the first appointment, students can be assigned to one of our staff therapists for ongoing counseling. If assigned, you will schedule an appointment with this staff therapist during the first appointment.
Sometimes, there is no match between the student’s concern and the services the Counseling & Mental Health Center provides. For example, some students request a specialized service our center does not offer. When there’s no match, a referral to a community provider is often the course of action. On most occasions, you can meet with the Center’s staff until the connection with a community provider has been established.
Some students wish to speak with a professional without completing any paperwork and/or talking about a one-time occasion. Our 24/7 phone counseling helpline at 817-257-7233 can be used for such purposes.